Terms & Conditions

Please read these terms and conditions carefully. All contracts and arrangements that the provider may enter shall be governed by these terms and conditions and are subject to the laws of Guernsey. Any disputes arising out of this contract or agreement shall be subject to the exclusive jurisdiction of the courts and tribunals of Guernsey.

1. ACCESS TO PROPERTY

1.1. In order to enable Premium Cleaning Services Ltd to undertake the work, the Client agrees to give a key and/or details of any relevant access codes. If the Client has an alarm and a code is not provided, it is expected that the alarm is disabled on the days the works will be carried out.

1.2. Premium Cleaning Services Ltd agrees to keep details of keys and access codes strictly confidential and take all reasonable steps to ensure the security of any physical keys and access codes.

1.3. Premium Cleaning Services Ltd accepts no liability of any nature for any losses that may arise from the Client’s provision of any key and/or access details and the Client hereby indemnifies the Company in respect of any losses that may be sustained as a result, howsoever caused.

1.4. Should there be no access to the Client’s property or delayed access to carry out the works agreed, Premium Cleaning Services Ltd reserve the right to invoice the Client for the time lost accordingly.

2. CANCELLATION AND CHANGES

2.1. The Client must provide a minimum of 72 hours’ notice to make a cancellation of work as arranged. This also applies if the Client needs to re-arrange the works.

2.2. Should the Client need to make any changes to the agreed access or works this must be done with a minimum of 24 hours’ notice.

2.3. If the Client wishes to cancel some of their regular cleaning, it can only be done to a maximum of 2 cleans in a row as otherwise that cleaning gap will be given to someone else and the Client is still required to do it 72 hours before the first clean being cancelled

2.4.If the Client wishes to terminate their contract of regular cleaning with the Company they must provide one month’s notice.

2.5. If the Client breaches the above clauses, the works will be invoiced accordingly for the time lost to the Company.

2.6. If the Client test Covid positive and notify the Office within the 72 hours’ notice, we would offer the choice of 2 options :
         – 50% off the cleaning due and no cleaning will happen
        – We would ask the Client to keep all windows open to ventilate and to leave the property at least 30 minutes before Cleaners arrive and to not come back before 30 minutes after the Cleaners are supposed to leave as times of cleaning are only approximate and we do not want our Cleaners to be in contact with any Covid positive Client to minimise the risk of spreading the virus between Clients and Staff

3. PAYMENT

3.1. Payment methods for the charges of services provided can be made by Bank Transfer or by cheque. Bank details can be found on invoices, cheques made payable to ‘Premium Cleaning Services Ltd

3.2. Premium Cleaning Services Ltd reserves the right to re-evaluate charges at any time to allow for business related costs and shall give the Client 14 days advance notice of any changes.
3.3. Payment is to be made within the due date on the invoices, should payment not be received without necessary communications, be aware that we will charge 5% interest per month on late invoices.

3.4. Premium Cleaning Services Ltd reserve the right to proceed with further legal action if required.

3.5. For any one off cleaning, an invoice will be emailed to you and payment will be required by no later than 48 hours prior cleaning is due – if no payment received in due course, we will have to cancel your cleaning

4. OBLIGATIONS OF THE CLIENT

4.1. The Client shall provide, free of charge, all necessary electricity, hot water and other facilities, which may be required to enable the Company to carry out the work. All fragile, breakable and/or high value (whether sentimental or expense) items must be secured or removed before each service is provided by the Company. Premium Cleaning Services takes no responsibility for any damage caused to such items.

4.2. Premium Cleaning Services Ltd uses their own cleaning products and tools and trains their staff in the use of those. If the Client requests that the Company use the Client’s cleaning products or tools, Premium Cleaning Services Ltd will not accept liability for any loss or damage arising out of the use of those products or tools in providing the cleaning services.

4.3. As a condition of the agreement, the Client hereby undertakes that he or she will not during the period of the agreement or for the period of 12 months after the termination 1)Refer any person or persons employed by the Company to anyone unless the Client refers Premium Cleaning Services Ltd itself; or 2) Offer to give to any person or persons employed by Premium Cleaning Services any employment similar to his or her employment with the Company, in the case of the expression “Client” being a Company, in this context, includes its beneficial owners.

4.4. If the Client acts in breach of clause above, a fee of £5,000.00 will be payable and will be due within 30 days of notification by the Company to the Client.

4.5. The Client must understand that any quotes provided by Premium Cleaning Services Ltd, including any description of jobs to be performed, are estimates only and do not represent a guarantee of work to be performed during the contracted hours. The ability of the Company to complete the quoted tasks for each service may vary depending on the condition of the property, the additional cleaning required, or any other factors are outside of the Company’s control.

4.6. Should the Client be unsatisfied with the services provided; they must inform Premium Cleaning Services Ltd immediately and, in any event, no later than 24 hours after the services were undertaken. Failure to do so will result in the Company having no obligation of rectification or replacement subject always to the damage being attributable to the actions of the Company.

4.7. Premium Cleaning Services Ltd take pride in their work and often post images on their website and social media of before and after works. It is the Client’s duty to notify the company if they do not wish for their images to be shared.

5. DAMAGE AND RECTIFICATION

5.1. Premium Cleaning Services Ltd shall not be liable for the shrinkage of carpets due to them being wet cleaned. Should the Client use the Company’s carpet cleaning services they must be aware that this is a possibility and any issues arising subsequently shall be the sole responsibility of the Client.

5.2. The Company shall not be liable for the shrinkage of carpets because of poor fitting. Nor shall they be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.

5.3. The Client is expected to understand that the Company shall do their best to remove any stains or spillages marked on the carpet however, if the original stain or spillage was not cleaned correctly or professionally on the first instance it is likely the spillage is sitting just below the carpet. If Premium Cleaning Services Ltd wet clean the area again it is possible for the mark to resurface. The Company do not take any responsibility for this.

5.4. If there are any concerns regarding the quality of the service provided the Client is obliged to immediately raise that concern and, in any event, no later than 24 hours of the service being provided as mentioned in section 4.6. If the concern is justified Premium Cleaning Services Ltd will arrange for the rectification of the area under dispute for no additional charge. The Client will remain liable to pay for hours worked or quoted by Premium Cleaning providing the initial services (other than those hours spent rectifying the concern) and no refund will be offered.

5.5. The Company is insured; however, it shall not be liable for any loss, damage or injury arising from the general wear and tear resulting from the cleaning by the Company’s staff. Nor will the Company be liable for any breaking of any cracked, defective or broken parts of the property of the Client.

5.6. The Client is expected to secure and/or move any items of either extreme monetary or sentimental value and assumes that all surfaces are sealed and ready to be cleaned without causing harm.

5.7. Premium Cleaning Services reserves the right to take all reasonable steps to make good any damage for which it may be liable under this agreement in lieu of making payment in respect thereof. Subject to the Company taking all reasonable steps to make good of any damage for which it is liable under this agreement, it shall not be liable to the Client for any further compensation.

5.8. Should Premium Cleaning Services provide ironing services to a Client, the Client is expected to provide the Company with an ironing board and iron in good working order. The Company shall not be liable for any damage caused to items of clothing caused by a defective ironing board or iron nor will the Company undertake or be responsible for any haberdashery services in respect of any items submitted for ironing.

6. LIABILITY

6.1. No claim against Premium Cleaning Services in respect of alleged negligence of the Company, its staff, or any alleged defect in the Company’s plant, machinery or materials or in respect of any other matter shall be valid unless notice in writing thereof is received by the Company at its Registered Office within 7 days after the happening of the event giving rise to the claim. Unless notified otherwise, any claim will be referred directly to the Company’s insurer for assessment.

6.2. Premium Cleaning Services Ltd undertakes to be fully insured in respect of Employer’s Liability.

7. CONFIDENTIALITY AND DATA PROCESSING

7.1. Premium Cleaning Services is following The Data Protection (Bailiwick of Guernsey) Law, 2017 and recognizes that this agreement creates a confidential relationship between the Company and the Client.

7.2. Premium Cleaning Services Ltd agrees to keep confidential any personal data regarding the affairs of the Client that may become known to the Company and/or its staff members and not to disclose such information to any other person except necessary or as otherwise required by law.

7.3. The Client recognizes that the Company may be required to collect and process personal data relevant to the Client and hereby agrees to the collection and processing of any personal data for the purposes of administering the Company’s obligations under this agreement.

8. WORKING HOURS

8.1. Office hours are 8am – 5 pm Monday to Friday, excluding Bank Holidays.