Terms and Conditions

At Premium Cleaning, we are committed to providing our services under clear, fair, and transparent terms that protect both our clients and our company.

Please read these Terms and Conditions carefully. All contracts and arrangements entered into by the Provider shall be governed by these Terms and Conditions and subject to the laws of Guernsey. Any disputes arising out of this contract or agreement shall be subject to the exclusive jurisdiction of the courts and tribunals of Guernsey.

These Terms and Conditions may be updated from time to time, and clients are responsible for reviewing them regularly.

1. Access to Property

1.1. To enable Premium Cleaning Services Ltd to undertake the work, the Client agrees to provide a key and/or relevant access codes. If the Client has an alarm and does not provide the code, it is expected that the alarm will be disabled on the days the works are to be carried out.

1.2. Premium Cleaning Services Ltd agrees to keep details of keys and access codes strictly confidential and take all reasonable steps to ensure their security.

1.3. Premium Cleaning Services Ltd accepts no liability for any losses arising from the Client’s provision of keys and/or access details. The Client indemnifies the Company in respect of any such losses, however caused.

1.4. If there is no access to the Client’s property, or access is delayed, preventing the agreed works from being carried out, Premium Cleaning Services Ltd reserves the right to invoice the Client for the time lost.

2. Cancellation and changes

2.1. The Client must provide a minimum of 72 hours’ notice to cancel or re-arrange any scheduled work.

2.2. Changes to agreed access arrangements or works must be made with at least 24 hours’ notice.

2.3. If the Client wishes to cancel part of their regular cleaning schedule, this can only be done for a maximum of two consecutive cleans. Any longer gap will result in the slot being offered to another client. Notice of cancellation must still be given 72 hours before the first affected clean.

2.4. To terminate a regular cleaning contract, the Client must provide one month’s notice.

2.5. Failure to comply with the above clauses will result in the works being invoiced in full for the time lost to the Company.

2.6. If the Client tests positive for Covid-19 and notifies the office within the 72-hour notice period, the following options will be offered:

• Option 1: 50% reduction on the scheduled cleaning charge, with no cleaning carried out.
• Option 2: The Client agrees to ventilate the property by opening all windows, vacate the premises at least 30 minutes before cleaners arrive, and not return until at least 30 minutes after cleaners are scheduled to leave (times are approximate). This is to minimise the risk of transmission between Clients and staff.

3. Payment

3.1. Payment may be made by bank transfer or cheque. Bank details are provided on invoices. Cheques should be made payable to Premium Cleaning Services Ltd.

3.2. Premium Cleaning Services Ltd reserves the right to review charges at any time to reflect business-related costs and will provide the Client with at least 14 days’ notice of any change.

3.3. Payment is due within the period stated on the invoice. Late payments, without prior agreement, will incur interest at 5% per month.

3.4. Premium Cleaning Services Ltd reserves the right to take legal action if payment is not received.

3.5. For one-off cleaning services, invoices will be emailed to the Client and must be paid no later than 48 hours before the scheduled cleaning. If payment is not received, the cleaning will be cancelled.

4. Obligations of the Client

4.1. The Client must provide, free of charge, electricity, hot water, and any other facilities required for the work. Fragile, breakable, or high-value items (whether monetary or sentimental) must be secured or removed before cleaning. The Company accepts no responsibility for damage to such items.

4.2. Premium Cleaning Services Ltd uses its own cleaning products and tools. If the Client requests the use of their own products or tools, the Company will not accept liability for any resulting loss or damage.

4.3. The Client agrees that during the contract, and for 12 months after its termination, they will not:

1. Refer any employee of the Company to another party unless referring Premium Cleaning Services Ltd directly; or
2. Offer employment to any employee of Premium Cleaning Services Ltd. For corporate Clients, this restriction also applies to the beneficial owners of the Client company.

4.4. Breach of clause 4.3 will result in a fee of £5,000, payable within 30 days of notification.

4.5. Quotes and job descriptions provided by Premium Cleaning Services Ltd are estimates only. The ability to complete quoted tasks may vary depending on the property’s condition, additional cleaning needs, or factors outside the Company’s control.

4.6. If the Client is dissatisfied with the service, they must notify Premium Cleaning Services Ltd immediately, and in any event within 24 hours of the service. Failure to do so removes any obligation for the Company to rectify the work.

4.7. Premium Cleaning Services Ltd may post photographs of completed works on its website and social media. Clients who do not wish their property to be photographed must inform the Company in advance.

5. Damage and rectification

5.1. Premium Cleaning Services Ltd is not liable for carpet shrinkage caused by wet cleaning.

5.2. The Company is not liable for carpet shrinkage due to poor fitting, nor for expansion or rippling caused by fibre content, wear and tear, weak backing, or poor fitting.

5.3. The Company will make all reasonable efforts to remove stains, but if stains were not professionally treated at the time of occurrence, they may reappear. No liability will be accepted in such cases.

5.4. Concerns regarding service quality must be raised within 24 hours (see clause 4.6). If justified, the Company will rectify the issue at no extra cost. The Client remains liable for the original service charge, except for hours spent on rectification. No refunds are provided.

5.5. While insured, the Company is not liable for wear and tear, or for damage to pre-existing defects.

5.6. Clients must secure or move valuable or sentimental items and ensure that surfaces are sealed and safe to clean.

5.7. The Company reserves the right to repair any damage it is liable for in lieu of financial compensation.

5.8. For ironing services, the Client must provide a safe, functional ironing board and iron. The Company accepts no liability for damage caused by defective equipment and will not undertake haberdashery repairs.

6. Liability

6.1. No claim for negligence or defect will be valid unless submitted in writing to the Company’s registered office within 7 days of the event. Unless otherwise notified, claims will be referred to the Company’s insurer.

6.2. Premium Cleaning Services Ltd maintains full Employer’s Liability insurance.

7. Confidentiality and Data Processing

7.1. Premium Cleaning Services Ltd complies with The Data Protection (Bailiwick of Guernsey) Law, 2017 and recognises the confidential nature of this agreement.

7.2. The Company will keep confidential any personal data obtained from the Client, except where disclosure is necessary to fulfil this agreement or required by law.

7.3. The Client agrees that the Company may collect and process personal data for the purposes of fulfilling its obligations under this agreement.

8. Working Hours

8.1. Office hours are 8:00am–5:00pm, Monday to Friday, excluding Bank Holidays.

8.2. Out-of-hours contact should be made via mobile phone. Services may be available on Bank Holidays by prior written request.

9. Contact

If you have any questions or concerns about our Terms and Conditions, please contact us at:

Premium Cleaning
Isabelle House
Route Isabelle
St. Peter Port
Guernsey
GY1 1QR

Telephone: 01481 730573
Email: admin@premiumcleaning.gg
Website: premiumcleaning.gg

10. Updates to these Terms and Conditions

We may update these terms and conditions from time to time. We will notify you of any material changes by posting the updated terms and conditions on our website. Your continued use of our services after such changes have been made will constitute your acceptance of the revised terms. We encourage you to review these terms and conditions periodically to remain informed about your rights and obligations when using our services.

Last updated: March 2026